How to make a complaint if anything goes wrong?

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Most payday loan lenders are supposed to follow a Good Practice Customer Charter and the Financial regulatory body in this sector – the FCA. If they don't follow the Charter and you feel you been treated unfairly, it’s your right to complain. You should first contact the loan provider and try to sort things out. They are supposed to give you an answer within eight weeks period.
If you are still not satisfied, you can make a complaint to the Financial Ombudsman Service (FOS) at If the lender is a member of a trade association, you can also make a complaint to them.

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